Ordering Instructions

ORDERING INSTRUCTIONS

Shop by Phone - Call 1-800-888-5072 to place your order. If you are calling locally or out of the United States dial (216) 518-5072. (Many areas in Canada are serviced by our toll-free number.)
Shop by Mail - We have moved to a larger facility to service you better. Use the ordering and shipping information below when placing your order. (Order Form)
Shop by Fax - Mill Supply offers the use of our toll-free FAX for orders. Our FAX number is (888) 781-2700. If local or out of the U.S.A. use (216) 518-2700 (Order Form)
Shop On-line - Click on any item or link or our "On-line Store" button. Follow instructions in store to add merchandise and check out. Established customers can use "open account", COD or our SECURED Credit Card entry. New customers may use SECURE Credit Card entry only. NOTE: (click 'Online Store' to visit our web store. Choose items by category, sub-category and select item by putting a 1 or bigger number in the box on the left of the item, click 'detail' or 'update' or 'Enter Customer Info'. Shopping cart is automatically updated. When filling in 'Customer Info', use 10 digit phone number, zip code required as well as state. Also, if a company name is entered, the Tax ID number will need to be entered and choose customer type.
Shop in Store - Local customers may stop by our parts counter to place and pick-up orders.

ORDERING INFORMATION

Phone in your order 8-5 EST Monday-Friday and charge it to your Visa, Master Card, Discover Card or American Express. You can also mail in your order and pay by Credit Card, check or money-order. There is a $20.00 charge on uncollected checks. By prepaying your order you save the $6.00 COD collection fee. Include your daytime phone with your order. See SHIPPING for more information.

When charging to your Credit Card, include:

..........1. Account Number
..........2. Expiration Date
..........3. Cardholder's Name
..........4. Cardholder's Signature
..........5. Daytime Phone Number

GUARANTEE: Mill Supply's guarantee is equal to or better than what each manufacturer furnishes. In no case is it greater than the cost of the merchandise. All prices are F.O.B. Cleveland and are subject to change without notice.

Mill Supply, Inc.

..........Phone: 1-800-888-5072

..............Fax: 1-888-781-2700

SHIPPING: We ship UPS or FedEx Ground unless you specify otherwise. When prepaying orders BY CHECK add 10% of order total for shipping east of the Mississippi, 15% west of the Mississippi. (minimum $7.50) This does not include freight shipments. When orders are sent OPEN ACCOUNT, CREDIT CARD OR COD the actual shipping amount will be charged. Shipping to Alaska, Hawaii, and Puerto Rico and shipping by freight is more expensive. Please call for a price quote.

CANADIAN ORDERS: For shipments to Canada, we will add the actual cost of the shipping to your invoice. You will pay any brokerage, duty, GST, and any other fees directly to the shipper (UPS, Postal Service, Fedex) prior to delivery.

FOREIGN ORDERS: These must be prepaid in U.S. funds. We will quote shipping after we know size, weight, and value of shipment.

DAMAGE IN TRANSIT: Examine and count all packages carefully. If parts arrive damaged, contact the carrier immediately. (BE SURE TO KEEP ALL PACKING MATERIAL.) The claims inspector will not accept responsibility for damaged merchandise without seeing the carton it was shipped in. Mill Supply is not responsible for damaged merchandise that can not be properly examined by the claims inspector. Multiple package shipments may not arrive on the same day.

RETURN POLICY: A return authorization number must be obtained before returning any merchandise. Returned goods are subject to a 10% restocking charge. Goods may only be returned within 60 days of purchase. You will receive a credit for returned merchandise. Upon your instructions, we will issue a refund check provided your check has cleared the bank. If the merchandise was paid by Visa, Master Card or Discover Card, we will credit your credit card immediately.